Appointments and Reservations

AI assists clients in the reservation process, provides information about destinations and services, and enhances the guest experience during their stay.

AI Service Flows

Some ways to use Artificial Intelligence.

  1. Reservations and Inquiries

    • The client provides dates and accommodation preferences.
    • The AI suggests room options and prices.
    • The user completes the reservation and receives automatic confirmation.
  2. Automated Check-in and Check-out

    • The chatbot anticipates online check-in, reducing reception queues.
    • At check-out, it provides details about consumption and allows digital payments.
  3. Support During the Stay

    • Answers questions about breakfast hours, gym, Wi-Fi, and hotel services.
    • Allows requests such as extra towels, room service, and spa reservations.
  4. Personalized Tourist Recommendations

    • Suggests tours, restaurants, and local attractions based on the guest's profile.
    • Offers maps, tourist guides, and integration with local transportation.
  5. Post-Sale and Loyalty

    • Sends satisfaction surveys after the stay.
    • Offers discounts and exclusive promotions for future bookings.
Advantages of Implementing AI

Some of the advantages of automating your system with Artificial Intelligence.

  • 24/7 Service

    Support available anytime, with no waiting.

  • Optimization of Reservations

    Facilitates the purchasing process and reduces cart abandonment.

  • Personalized Experience

    Suggests tours and services based on the customer's profile.

  • Reduces the Team's Workload

    Automates questions and repetitive processes.

  • Enhances the Guest Experience

    More convenience before, during, and after the stay.

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A tourist wants to book a hotel in Paris. They access the chatbot via the website or WhatsApp, provide their preferences, and receive personalized suggestions. After booking, the chatbot sends reminders about check-in and tips for sightseeing in the city. During the stay, it answers questions about hotel services and allows room requests.


Impact on the Hospitality and Tourism Industry
  • Increases direct bookings, reducing reliance on intermediaries.
  • Improves customer satisfaction by offering fast and efficient support.
  • Reduces operational costs with less strain on the support team.

With this technology, hotels and travel companies make their services more efficient, accessible, and innovative.