Maintenance and repairs

AI automates the scheduling of maintenance, sends updates about the service status, and collects post-service feedback, making the process more efficient and transparent.

Service Flows with AI

Some ways of utilizing Artificial Intelligence.

  1. Service Scheduling

    • The customer informs the type of service (e.g., electrical, plumbing, IT, automotive).
    • AI presents available dates and times.
    • The customer selects a time and receives an automatic confirmation.

  2. Service Monitoring

    • The chatbot sends notifications when the technician is on the way.

    • The customer can check the service status in real time.
    • If they need to reschedule, they can make the request directly through the chatbot.

  3. Feedback and Service Evaluation

    • After the service is completed, the chatbot requests customer feedback.

    • Asks about the quality of the service and allows for improvement suggestions.
    • If there are complaints, it automatically forwards them to human support.

  4. Support and FAQs

  5. Answers questions about pricing, warranties, and available services.
  6. Provides basic guidance on preventive maintenance.
  7. Provides location, phone number, and company information.

Advantages of Implementing AI

Some of the advantages of automating your system with Artificial Intelligence.

  • Reduced Waiting Time

    Customers schedule services quickly and easily.

  • Greater Transparency

    The customer tracks the maintenance status in real time.

  • Improved Customer Satisfaction

    Quick communication and automated notifications avoid frustration.

  • Increased Operational Efficiency

    Reduces the workload on the support team.

  • Automated Feedback Collection

    Facilitates analysis of the service quality.

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A customer needs a technician to fix the air conditioning. They access the chatbot, schedule the service, and receive confirmation. On the day of the maintenance, they receive a notification when the technician is on their way. After the service, the chatbot requests feedback and offers support for any additional questions.


Impact on the Service Sector
  • Optimizes service management, reducing cancellations and delays.
  • Enhances customer experience, making the process more interactive.
  • Increases customer loyalty with efficient communication and feedback collection.

With this solution, maintenance and technical support companies ensure faster, more transparent, and efficient service.